Supervisor Coaching Training Resources

Record Description

In 2016, Utah Department of Workforce Services launched the “Family Employment Program (FEP) Refocus Academy” to train FEP case workers on Utah’s new family-focused case management model. The trainings were reinforced with coaching from FEP supervisors. These resources are from the coaching training that the supervisors received.

  • Course 1: definition of coaching; elements of effective coaching; reasons behind coaching.
  • Course 2: effective communications; how supervisors can develop effective working relationships with and motivate their teams; how to conduct effective coaching sessions.
  • Course 3: practice coaching principles.
Record Type
Posting Date
Combined Date
2016-01-31T19:00:00
Source
OFA Initiatives
SFS Category
SFS Sites
Region
City/County
Publication Date
2016-02-01
Upload Files
Attachment Size
Coaching Course 1 Handouts 1.75 MB
Coaching Course 2 Handouts 1.06 MB
Coaching Course 3 Handouts 1.16 MB
Course 1 Presentation 2 MB
Course 2 Presentation 1.09 MB
Course 3 Presentation 1.43 MB

Improving the efficiency of delivering work supports for low-income families: Findings from the Work Support Strategies evaluation

Record Description

This video from the 2016 Research and Evaluation Conference on Self-Sufficiency (RECS) describes the Work Support Strategies (WSS) initiative and reviews outcomes and implementation experiences from the multistate evaluation. WSS is designed to streamline the delivery of work supports to eligible families.

Record Type
Posting Date
Combined Date
2016-06-02T20:00:00
Source
Region
City/County
URL
http://www.recsconference.net/2016videos.htm
Publication Date
2016-06-03

Utah Family Employment Program Agreement of Mutual Responsibility

Record Description
The Utah Family Employment Program Agreement of Mutual Responsibility establishes terms of partnership between the TANF customer and Department of Workforce Services (DWS) employment counselor to ensure that the customer understands what is required to participate in the Family Employment Program. It is presented here in both English and Spanish.
Record Type
Posting Date
Combined Date
2016-08-31T20:00:00
Source
OFA Initiatives
SFS Category
SFS Sites
Region
City/County
Publication Date
2016-09-01
Upload Files
Attachment Size
Family Employment Program Agreement of Mutual Responsibility 87.6 KB

Case Management I Training Resources

Record Description
In 2016, Utah Department of Workforce Services launched the “Family Employment Program (FEP) Refocus Academy” to train FEP case workers on Utah’s new family-focused case management model. The Academy consists of seven training modules plus follow-up activities. The Case Management I Training module addressed Motivational Interviewing, assessment, and engaging with TANF participants. The resources include: Motivational Interviewing I Skills, Sample Questions to Elicit Responses from Customers, Assessment in Action, Family Employment Program: Agreement of Mutual Responsibility (in English and Spanish), Talking Points on the Utah DWS Substance Abuse Determination Process, and a Coaching Guide on Identifying Case Management Skills and Strategies to Use When Working with Customers who Demonstrate Difficult Behavior.
Record Type
Posting Date
Combined Date
2016-08-31T20:00:00
Source
OFA Initiatives
SFS Category
SFS Sites
Region
City/County
Publication Date
2016-09-01
Section/Feed Type
Latest Information from Network (Home)
Upload Files
Attachment Size
Assessment in Action 117.59 KB
Coaching Guide Identifying Case Management Skills and Strategies 145.88 KB
Family Employment Program Agreement of Mutual Responsibility 87.6 KB
Motivational Interviewing Skills 397.18 KB
Sample Questions to Elicit Responses from Customers 157.3 KB
Substance Abuse Determination Process 223.39 KB

2016 Systems to Family Stability National Policy Academy Meeting

Record Description
The 2016 Systems to Family Stability National Policy Academy meeting was held on July 26-28, 2016 in Annapolis, Maryland at the Historic Inns of Annapolis. The Academy is an initiative that provides training and technical assistance to eight state and county Temporary Assistance for Needy Families (TANF) programs as they work on building internal and/or collaborative systems within and across agencies that improve family stability and economic self-sufficiency. Academy sites are focusing on a range of systems change activities, including two-generation approaches, TANF and Workforce system alignment, and enhanced assessment and case management approaches. The Academy meeting included plenary and breakout sessions across the listed content areas as well as time for participants to work with their own teams and with other teams for additional learning and peer feedback.
Parent Record
Systems to Family Stability National Policy Academy 2015-2017
Record Type
Posting Date
Combined Date
2016-09-12T20:00:00
Source
OFA Initiatives
Region
City/County
Publication Date
2016-09-13
Section/Feed Type
Latest Information from Network (Home)
Upload Files
Attachment Size
SFS Academy Final Report 1.56 MB
Opening Plenary Handout 1-Bartley.pdf 1.59 MB
Opening Plenary Presentation-Bartley.pdf 2.26 MB
i3 Lab-Two Generation Approaches-Barczak Handout.pdf 143.2 KB
i3 Lab-Two Generation Approaches-Hall Handout1.pdf 294.57 KB
i3 Lab-Two Generation Approaches-Hall Handout2.pdf 339.26 KB
i3 Lab-Two Generation Approaches-Hall Handout3.pdf 335.05 KB
i3 Lab-Executive Skills Presentation-Probert.pdf 617.84 KB
i3 Lab-Implementation Science-Bartley Handout.pdf 262.94 KB
i3 Lab-Enhanced Case Management-Kelly Presentation.pdf 2.4 MB
i3 Lab-Enhanced Case Management-Kelly Handout 1.pdf 243.33 KB
i3 Lab-Enhanced Case Management-Roberts Handout1.pdf 262.23 KB
i3 Lab-Enhanced Case Management-Roberts Handout2.pdf 526.72 KB
i3 Lab-Enhanced Case Management-Roberts Handout3.pdf 247.43 KB
i3 Lab-Enhanced Case Management-Roberts Presentation.pdf 613.05 KB
i3 Lab-Staff Training Presentation-Brittain.pdf 244.09 KB
i3 Lab-Staff Training-Brittain Handout 1.pdf 335.32 KB
i3 Lab-Staff Training-Brittain Handout 2.pdf 84.76 KB
i3 Lab-TANF Workforce-Harris Presentation.pdf 694.18 KB
i3 Lab-TANF-Workforce-Barela Presentation.pdf 1013.68 KB
SFS Academy Participant Packet (includes Agenda, Bios, and Participant List) 2.06 MB

Building research capacity in human services agencies

Record Description

This video from the 2016 Research and Evaluation Conference on Self-Sufficiency (RECS) describes methods for building research capacity in social service agencies, including 1) rapid-cycle evaluation, 2) using administrative data for performance management and program decision support, 3) practices to engage program administrators in creating and using research evidence, and 4) evidence-based technical assistance.

Record Type
Posting Date
Combined Date
2016-05-31T20:00:00
Source
Region
City/County
URL
http://www.recsconference.net/2016videos.htm
Publication Date
2016-06-01
Question / Response(s)

Question from Alaska Division of Public Assistance

Question Text

A representative from the Alaska Division of Public Assistance would like to know what are states’ knowledge, skills, education, and abilities standards for work services staff (including internal or contracted). Additionally, do states have annual professional development or continuing education standards and how are they monitored?

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Date
September 2016
Source
OFA Peer TA
Agency/Organization
Division of Public Assistance, State of Alaska
State
Alaska
Topics/Subtopics
TANF Program Administration
Case Management
TANF Regulatory Codes

Assessment of Families Experiencing Homelessness: A Guide for Practitioners and Policymakers

Record Description
Homes for Families, Inc. developed this guide to help service providers, policymakers, community leaders, state agencies, and other stakeholders conduct comprehensive assessments of homeless families. The guide defines assessment, describes the importance of a two-generation model, and presents implications for policy and practice.
Record Type
Posting Date
Combined Date
2015-03-01T19:00:00
Source
Region
City/County
URL
http://westernmasshousingfirst.org/wp-content/uploads/2015/12/HFF_Assessment-of…
Publication Date
2015-03-02

Assessment Checklist for Families Who Are Experiencing Homelessness

Record Description
Homeless families struggle with a variety of structural and psychosocial issues, including severe poverty, unemployment, and exposure to interpersonal violence and trauma. Historically, the full range of homeless families’ needs has not been routinely assessed. The Assessment Checklist for Homeless Family Providers was created by the Bassuk Center to address this situation and assist service providers in conducting comprehensive, evidence-based assessments of the families they serve. The checklist covers the following eight domains that have been proven to be relevant to the care of homeless families: family demographics, immediate safety needs, housing and homelessness, self-sufficiency, service use, parent functioning, child development, and use of standardized screening instruments.
Record Type
Posting Date
Combined Date
2015-08-31T20:00:00
Source
Region
City/County
URL
http://www.bassukcenter.org/wp-content/uploads/2015/09/Assessment-Checklist.pdf
Publication Date
2015-09-01

The Relationship Between Caseworker Assessments of Clients’ Social Networks and Child Welfare Placement Outcomes

Record Description
In this study, published by the Alliance for Strong Families and Communities, caseworkers provided information regarding a mother’s number and quality of social supports and whether an infant was removed from her care. Analyses indicated that infants were less likely to be removed from the mother’s care when caseworkers viewed maternal social supports as positive. This association was strongest when the caseworker identified only positive supports, with no contacts defined as non-positive. Mothers who were assessed to have no intimate relationship or a low level of commitment were nearly twice as likely to have their children in foster care compared to mothers assessed to be in a mid-to-high level of committed relationship. Results suggest that caseworkers’ distinctions between positive and non-positive social networks influence removal decisions. (author abstract)
Record Type
Posting Date
Combined Date
2014-12-31T19:00:00
Source
Region
City/County
URL
http://familiesinsocietyjournal.org/doi/pdf/10.1606/1044-3894.2015.96.4
Publication Date
2015-01-01