This report by the Urban Institute describes findings of the Work Support Strategies (WSS) initiative, which helps states improve their service delivery, run programs more effectively, and modernize. Through technical assistance, grants, and peer learning, WSS aids state programs in Colorado, Idaho, Illinois, North Carolina, Rhode Island, and South Carolina. This report discusses business process redesign efforts undertaken by these states and the outcomes of these efforts.

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), Regions VI and VIII hosted the Bi-Regional TANF Technical Assistance Meeting on June 28-30, 2016 at the Region VI Program Office in Dallas, Texas. The meeting brought together TANF program directors and other stakeholders to discuss innovative strategies and collaborations to learn strategies, engage in strategic dialogue, and build linkages with peers to improve program outcomes and promote economic and social independence for individuals, children, and families. During the meeting, attendees engaged in listening sessions and discussions, shared best practices, and participated in workshops and action planning in order to more successfully serve the program participants in their communities.

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), Regions IV, V, VI, VII, and VIII hosted the Tribal Technical Assistance Meeting on May 3‐5, 2016 at the Hilton Minneapolis/St. Paul Airport Mall of America Hotel in Minneapolis, Minnesota. The meeting brought together Tribal Temporary Assistance for Needy Families (TANF) and Native Employment Works (NEW) stakeholders to discuss innovative strategies and collaborations to promote economic and social well‐being for individuals, families, and tribal communities. During the meeting, tribal representatives engaged in talking circles and listening sessions, shared best practices, and participated in workshops and action planning in order to more successfully serve the program participants in their communities.

This resource from CLASP presents 12 key lessons from the Work Support Strategies (WSS) initiative, which provided grant funds and technical assistance to help six states (Rhode Island, North Carolina, South Carolina, Illinois, Colorado, and Idaho) analyze their service delivery systems and implement improvements to ensure that more families get the full package of work support benefits for which they are eligible. The information can help leaders and advocates in other states review programs and streamline processes to ensure that low-income working families can access and keep benefits for as long as they are eligible.

This post from a TANF program specialist at the Office of Family Assistance (OFA) describes OFA’s efforts in improving TANF programs across the country. To share ideas about improving case management, integrating two-generation approaches, engaging workforce partners, and enhancing training, OFA has launched a national policy academy. The first groups to enter the academy are Connecticut, Colorado, Maryland, North Carolina, Ramsey County (Minnesota), Utah, Washington, and West Virginia.

On April 28, 2015, the U.S. Department of Labor (DOL), Office of Employment and Training Administration's (ETA) Sector Strategies Technical Assistance Initiative, in conjunction with panelists from the Colorado Workforce Development Council, Philadelphia Works, National Fund for Workforce Solutions, and employer partners, presented a webinar that shared what it means to have a sector partnership driven by industry. From setting the agenda to helping design and deliver workforce services, watch the webinar to learn how broad and deep industry engagement can work at both the state and local levels, yielding great results for employers and workers.

The Administration for Children and Families' Office of Family Assistance (OFA) Regions V, VI, VII, and VIII hosted a webinar, "Grandparents Raising Grandchildren and Other Child-Only Issues" on Wednesday, August 20, 2014 from 2:00 p.m. to 3:30 p.m. EDT. This webinar was the second in the 2014 Regions V, VI, VII, and VIII Tribal TANF webinar series "Addressing the Needs of Children." The Webinar provided strategies for addressing the needs of the growing population of grandparents who are raising their grandchildren, particularly those with child-only, TANF-eligible grandchildren. The speakers provided strategies and resources that were relevant to both social service providers and grandparents.

The Administration for Children and Families' Office of Family Assistance (OFA) Regions V, VI, VII, and VIII hosted a webinar, "TANF Children Endangered by Drug Use" on Tuesday, August 12, 2014 from 2:00 p.m. to 3:30 p.m. EDT. This webinar was the first in the 2014 Regions V, VI, VII, and VIII Tribal TANF webinar series: "Addressing the Needs of Children." It addressed the growing issue of protecting children in environments of increasing drug use. Key topics included: identifying when a child is exposed to drug use in his/her home; implementing processes for addressing the needs of drug endangered children; and strategies for keeping a child's life stable when his/her family is unstable.

The Administration for Children and Families, Office of Family Assistance Region VIII held the 2014 ACF Region VIII State Meeting, entitled “Collaboration and Innovation: Keys to Engaging TANF Customers” on September 18 - 19, 2014 in Denver, Colorado. This meeting brought together Temporary Assistance for Needy Families (TANF) program directors and staff from six States to learn strategies, engage in strategic dialogue, and build linkages with peers to improve program outcomes and promote economic and social independence for individuals, children, and families. During the meeting, State representatives had opportunities to share promising practices in collaborating with State, local, and community agencies to successfully serve TANF participants. There was also a State of the State’s Panel Discussion with ACF/OFA leadership. Meeting attendees also heard from subject matter experts in the areas of program performance, employment outcomes and career pathways, kinship care and home visiting programs, housing and homelessness issues, supporting refugee populations, assisting victims of human trafficking, and engaging rural communities, among others. This interactive and collaborative event allowed for rich discussion and training opportunities.

The Colorado Department of Human Services released a resource book that shares information about many of the programs that have been supported through Colorado's TANF program. Resources range from prenatal care facilities, juvenile assessment centers, and refugee assistance programs, to mental health resources and fatherhood organizations.