To increase participant engagement, Temporary Assistance for Needy Families (TANF) programs must create and offer programming that reflects community needs. This Chapin Hall resources describes how New Mexico strengthened their vital services across the state by drawing on local input. Researchers from Chapin Hall and the Anna, Age Eight Institute conducted town halls and focus groups in seven counties with providers and residents to gather firsthand accounts of barriers preventing families from accessing medical care, childcare, housing, food, transportation, and behavioral health services. Residents described systems that were fragmented, under-resourced, and difficult to navigate, and reported staff interactions that increased their feelings of shame and stigma while seeking help. For TANF practitioners, this report is both a mirror and a roadmap. It reflects what families across the country commonly experience, and it offers concrete, community-generated solutions. It is also a strong model for how to conduct meaningful community listening, a skill all TANF program staff can use as they work to improve client engagement and outcomes.