Applying Behavioral Science to Improve Participation in Work-Support Programs: Monroe County, New York

In Monroe County, New York, the Temporary Assistance for Needy Families program and New York State’s Safety Net program work in tandem to provide temporary cash assistance to qualifying individuals who have low incomes. To maintain access to the assistance, those enrolled in these programs are required to attend a series of meetings and activities intended to assess program applicants’ needs and connect them to services the county believes help people move toward economic self-sufficiency.

The Behavioral Interventions to Advance Self-Sufficiency-Next Generation (BIAS-NG) project aims to make human services programs work better for the people receiving services by reshaping program processes using lessons from behavioral science. The BIAS-NG team worked with Monroe County staff members to design and test two interventions that aimed to increase the attendance at required activities aforementioned. This Office of Planning, Research and Evaluation report describes the experiences of participants before the interventions, the steps of developing interventions informed by behavioral science, and the implementation and evaluation of those interventions.