This report examines how organizational culture, office design, and office procedures contribute to the client experience with TANF, the services offered, and the potential outcomes. It highlights examples of productive client-oriented office…

State and local workforce agencies worked to ensure that effective employer engagement, customer outreach, and service delivery occurred during the coronavirus pandemic. The U.S. Department of Labor, Employment and Training Administration brought…

This toolkit by National Conference of State Legislatures focuses on new approaches and strategies to help families disrupt the cycle of poverty. The toolkit outlines and describes the fundamentals of two-generation approaches to address poverty…

The Office of Family Assistance’s (OFA) Systems to Family Stability National Policy Academy (Policy Academy) was an 18-month intensive technical assistance (TA) initiative in 2015–2016 for seven states and one county interested in modernizing and…

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), Regions VI and VIII hosted the Bi-Regional TANF Technical Assistance Meeting on June 28-30, 2016 at the Region…

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), Regions IV, V, VI, VII, and VIII hosted the Tribal Technical Assistance Meeting on May 3‐5, 2016 at the Hilton…

This post from a TANF program specialist at the Office of Family Assistance (OFA) describes OFA’s efforts in improving TANF programs across the country. To share ideas about improving case management, integrating two-generation approaches, engaging…

The Administration for Children and Families, Office of Family Assistance Region VIII held the 2014 ACF Region VIII State Meeting, entitled “Collaboration and Innovation: Keys to Engaging TANF Customers” on September 18 - 19, 2014 in Denver,…

The Administration for Children and Families' Office of Family Assistance (OFA) Regions V, VI, VII, and VIII hosted a webinar, "Grandparents Raising Grandchildren and Other Child-Only Issues" on Wednesday, August 20, 2014 from 2:00 p.m. to 3:30 p.m…

The Administration for Children and Families' Office of Family Assistance (OFA) Regions V, VI, VII, and VIII hosted a webinar, "TANF Children Endangered by Drug Use" on Tuesday, August 12, 2014 from 2:00 p.m. to 3:30 p.m. EDT. This webinar was the…