This report examines how organizational culture, office design, and office procedures contribute to the client experience with TANF, the services offered, and the potential outcomes. It highlights examples of productive client-oriented office…

State and local workforce agencies worked to ensure that effective employer engagement, customer outreach, and service delivery occurred during the coronavirus pandemic. The U.S. Department of Labor, Employment and Training Administration brought…

The National Resource Center for Healthy Marriage and Families will host a webinar on October 10, 2019 from 2:00 p.m. to 3:30 p.m. ET to discuss strategies for supporting parents of children with special needs. Presenters will share tips on what…

TANF participants in Utah are moving from poverty to earning incomes at or above 200% of the federal poverty level (FPL) through a social capital-building strategy. Implemented by the Utah Department of Workforce Services through partnerships…

Due to its accountability and efficiency, Performance-Based Contracting has been identified as a topic of interest among TANF programs around the nation. In response to TANF programs' desire for information and strategies for creating sustainable…

This toolkit by National Conference of State Legislatures focuses on new approaches and strategies to help families disrupt the cycle of poverty. The toolkit outlines and describes the fundamentals of two-generation approaches to address poverty…

This practice brief highlights the efforts of four Office of Family Assistance, Systems to Family Stability National Policy Academy teams that redesigned their TANF case management systems to support client coaching and motivational interviewing…

The Office of Family Assistance’s (OFA) Systems to Family Stability National Policy Academy (Policy Academy) was an 18-month intensive technical assistance (TA) initiative in 2015–2016 for seven states and one county interested in modernizing and…

When TANF became law in 1996, welfare recipients were required to engage in work participation activities, and states were required to have 50 percent of their TANF cases meet these participation requirements. The intention of requiring individuals…

Utah Department of Workforce Services commissioned the Public Consulting Group to develop two videos about executive functioning to be used in employment counselor…