Technology-Based Learning in the Public Workforce System: Emerging Policy and Practices in States

This report reviews the use of technology-based learning (TBL), covering employability or soft skills, basic literacy and numeracy, technological literacy, job search skills, and occupational training and certification. It also examines approaches used to increase remote access for TBL, perceived barriers in implementing TBL at American Job Centers, and the American Job Center staff perceptions of the effectiveness of existing TBL services. The report is based on site visits at five state workforce agencies (in Massachusetts, Kentucky, Utah, Minnesota, and California) and nine American Job Centers in these states as they were developing policies for expanding the use of TBL.