This case study report is intended for staff at all levels of government who work within agencies that promote the well-being of children and families. It explains how Montgomery County, Maryland’s Department of Health & Human Services (DHHS…

This brief captures staff experiences, successes, lessons learned, and recommendations from designing and implementing a transitional jobs program called Baltimore Health Corps (BHC). Designed by the Mayor’s Office for Employment Development (…

Drawing on the partnership experience between Baltimore City Mayor’s Office of Employment Development, MOED’s Workforce Reception Center, the Annie E. Casey Foundation, and Mathematica, this brief describes lessons learned and potential…

This playbook, developed in collaboration between the National Community Action Partnership and the American Public Human Services Association, explores how Community Action and human services agencies partnered together in response to the COVID-…

This Office of Family Assistance-sponsored case study shares the experiences of the Department of Social Services of Anne Arundel County, Maryland in its use of OFA’s Online Work Readiness Assessment (OWRA) to improve the outcomes of its TANF…

Maryland’s Lower Eastern Shore job center and its partners have streamlined TANF and WIOA assessment and referral processes, as well as sharing staff, spaces, and resources across programs, to improve service delivery to TANF customers. Job…

This Office of Planning, Research and Evaluation report reviews the effectiveness of using coaches to help low-income individuals move toward self-sufficiency. The evaluation profiles four coaching models: Iowa’s Family Development and Self-…

The Workforce Innovation and Opportunity Act (WIOA) is the first federal legislative reform of the public workforce system in over 16 years. It presents unique opportunities to increase the economic opportunities and stability of disadvantaged…