Case Management

Case management is a "method of planning, coordinating, monitoring, and evaluating a mix of services to meet clients' needs."1 TANF agencies often use this approach to both organize and centralize the wide array of services available to clients. A caseworker will assess the needs of the client and his or her family, referring them to the appropriate services. In addition, the caseworker often monitors client activities in terms of work participation requirements and program time limits. This ongoing, consistent relationship with a single case manager provides additional support for clients as they move from welfare to work and self-sufficiency.

1 Relave, N. (2001). Using case management to change the front lines of welfare service delivery. Welfare Information Network. Available: