Appendix 4
Program:
Contacts:
Site Visitor:
Background
- What are the demographics of your TANF caseload?
- What services were provided before this program was implemented?
- How has this program changed/improved service array or delivery?
- What aspects of your program make it successful in meeting the needs of your clients?
- How do you know your program is effective?
Program development
- What were the main steps in starting the program?
- Have there been challenges in implementing the program?
- How were you able to overcome challenges and implement the program?
- How have you responded to ongoing programmatic/regulatory changes?
Program operations
- What services are provided and how are they delivered?
- Tools might include:
- Forms for enrollment, screening, etc.
- Policies/procedures
- Regulations
- MOUs
- Tracking and reporting documents/forms
- Tools might include:
- How is this program funded? What is the operating budget?
- How does the program meet Federal policy requirements under the DRA?
- Tools might include:
- MOUs
- Tracking and reporting documents/forms
- Tools might include:
- What administrative or infrastructure supports do program staff receive from other areas?
- How does the program interact with other services provided either within or outside the agency?
- How many staff work for the program? What are their roles and responsibilities?
- Tools might include:
- Org charts
- Job descriptions
- Tools might include:
- What are the roles and responsibilities of critical staff?
- What qualifications do program staff need in order to make the program successful?
- How are staff trained?
- Tools might include:
- Training schedules
- Training manuals/curricula
- Tools might include:
- How do you measure performance of key staff?
- Tools might include:
- Tracking documents/forms
- Awards/rewards information
- Tools might include:
Keys to success
- What are the main keys to success of your program?
Things to consider
- If you knew everything you know now at the beginning of the program development process, what would you have done differently? What would you have done the same?
- What would be important things for other agencies to consider before they decided to implement a program like yours?
For more information
- Where can we learn more about this program?
- Who should other interested administrators contact for follow-up information about your program?