Increases in a family’s earnings are often offset by declines in public assistance benefits (commonly called “benefit cliffs” when the declines are sharp) and increases in taxes owed. This report summarizes insights from qualitative interviews…

This report examines how organizational culture, office design, and office procedures contribute to the client experience with TANF, the services offered, and the potential outcomes. It highlights examples of productive client-oriented office…

This report by the Urban Institute describes findings of the Work Support Strategies (WSS) initiative, which helps states improve their service delivery, run programs more effectively, and modernize. Through technical assistance, grants, and peer…