Improving Business Processes for Delivering Work Supports for Low-Income Families: Findings from the Work Support Strategies Evaluation

This report by the Urban Institute describes findings of the Work Support Strategies (WSS) initiative, which helps states improve their service delivery, run programs more effectively, and modernize. Through technical assistance, grants, and peer learning, WSS aids state programs in Colorado, Idaho, Illinois, North Carolina, Rhode Island, and South Carolina. This report discusses business process redesign efforts undertaken by these states and the outcomes of these efforts.