A representative from Service Alternatives, Inc. would like to know if anyone knows of curriculum that helps to teach soft skills?

A representative from the Delaware Division of Social Services would like to know what assessment tool States use to determine if a client has challenges with substance abuse, mental health and/or domestic violence?

A representative from the Cook Inlet Tribal Council would like to know if other States, counties, and Tribes have implemented policies and strategies to reduce the wait time between when a family applies and is determined eligible for TANF?

The Peer TA Network would like to know if States triage participants to determine which assessments are needed for an individual that walks in the door?

A representative from the Oregon Department of Human Services would like to know if States use client swipe card systems to track and record attending for TANF clients participating in employment, training, and other self-sufficiency activities? If no, why not? If yes:

• How does the system and process works?
• For what other purposes is the card being used (electronic benefit transfer for program benefits)?
• How long has the system has been in place?
• Was it developed in-house or by a vendor?
• How was the system developed, implemented, and what was the timeline?
• What are the benefits of the system (cost savings, reduced errors, workload impact, client and partner convenience)?
• Were there implementation challenges and/or lessons learned?
• Have there been any changes made since implementation
• Are there any quality control procedures to check data?

The Peer TA Network would like to know how States and Counties deal with worker turnover for eligibility and case management staff?

The Peer TA Network would like to know what States and Counties are doing to support eligibility and case management workers with high caseloads?

A representative from South Fulton Service Center would like to learn about some creative intake procedures from other states/cities related to their intake process.

A representative from the Kentucky Cabinet for Health and Family Services/Family Support would like to learn about screening and assessment tools used by other States that comply with 45 CFR 261.11(a)?

A representative from the Washington Department of Social and Human Services would like to know if other States are undertaking review of non-compliant cases before these cases are put in sanction status? What are the outcomes of any evaluations on this matter?