The Office of Family Assistance’s (OFA) Policy Academy for Innovative Employment Strategies (PAIES) was an intensive technical assistance (TA) initiative in 2019-2020 for Temporary Assistance for Needy Families (TANF) programs interested in improving coaching and career pathways approaches. During the initiative, participating teams received dedicated coaches, strategic planning, access to expert consultants, and tailored written resources. Additionally, they participated in several convenings, peer exchanges, and virtual trainings. These state profiles detail the journey and lessons learned of the four teams that participated in the Policy Academy: District of Columbia Department of Human Services, Massachusetts Department of Transitional Assistance, Nevada Division of Welfare and Supportive Services, and Ohio Department of Job and Family Services.

The 2019-2020 Policy Academy for Innovative Employment Strategies (PAIES) was an intensive technical assistance experience. Sponsored by the Office of Family Assistance (OFA), the Academy helped participating sites improve coaching and career pathways approaches. This PAIES brief entitled "TANF Coaching to Scale" shares key insights from three OFA PAIES TANF programs that piloted, refined, and prepared to scale coaching case management strategies: District of Columbia Department of Human Services, Massachusetts Department of Transitional Assistance, and Ohio Department of Job and Family Services. A companion PAIES brief highlighting staff engagement strategies to support systems change is available here: https://peerta.acf.hhs.gov/content/ofa-paies-brief-series-building-syst….

Parents can be reluctant to engage with child protection agencies since they realize these agencies are part of a system that can remove their children from their homes; however, it is crucial for agencies to develop meaningful engagement with these families, as engaging caregivers successfully in child welfare services has been associated with fewer placements in out-of-home care and less risk of repeat abuse. This research-to-practice brief cites motivational interviewing (MI) as a promising approach used by child protection practitioners to facilitate meaningful family engagement. Essential elements of MI are identified, including an authentic partnership between case manager and client based on nonjudgmental acceptance of the client, compassion for the client, and recognition of the client’s desire for change. The brief lists communication strategies such as asking open-ended questions that practitioners use in MI, and it concludes with a discussion of how the D.C. Child and Family Services Agency has used the MI approach.

This report highlights findings from a process evaluation of the Urban Alliance’s High School Internship Program in Washington, DC, Baltimore, Northern Virginia, and Chicago. The Urban Alliance program model aims to empower economically disadvantaged high school seniors to aspire, work, and succeed. The program provides youth participants with workplace skills training, opportunities for internships to gain work experience, mentorship at the internship site, and coaching support from case managers during youths’ participation in the program as well as for program alumni. The findings of this first of three reports are drawn from interviews, focus groups, and surveys of participating students, case managers, and employers as well as a review of program and secondary data.

This issue brief profiles the design and implementation of the 2Gen approach undertaken by the District of Columbia TANF program. The brief covers how staff were trained in 2Gen approaches, and the reorganization of TANF intake and eligibility processes. The report also features the District’s redesign of the TANF Employment and Education program, integration of 2Gen approaches for homeless families, and institution of a “whole family” model in universal pre-K and early childhood programs.

As a part of continued support to Temporary Assistance for Needy Families (TANF) programs and their endeavors to serve individuals and families virtually during the current COVID-19 pandemic, the Office of Family Assistance recorded a PeerTA webinar on June 24, 2020. TANF staff and those they serve had to retool quickly to adapt to the COVID-19 public health emergency. Staff who conduct in-person case management and coaching are looking for ways to continue these needed services virtually in order to protect the health and safety of individuals and families, ensure the health and safety of their own families, and maintain confidentiality by using virtual services that are secure. Luckily, remote case management services are not new concepts, as they are increasingly being used across TANF and other client/student serving organizations to provide efficient and effective support to those they would normally see face-to-face.

This panel webinar discussed virtual TANF case management and coaching strategies considering the risks associated with COVID-19. Information was delivered in a panel format with question and answer dialogue with panelists. Through the panel webinar registration process, registrants had the opportunity to pose questions for the panelists and the field to consider as they make critical decisions about their ongoing operations, including use of virtual tools and processes to conduct coaching/case management sessions.

Speakers included:

• Annette Waters, Ph.D., Social Science Analyst, Assistant Secretary for Planning and Evaluation (ASPE)
• DaiJuan Wade, Supervisor -- Special Projects, Operations and Training, District of Columbia Department of Human Services
• Suzie Miller, Workforce Programs Manager, Arapahoe/Douglas Workforce Center 
• Mary Roberto, PeerTA Project Director, Manhattan Strategy Group (Panel Moderator)

This research-to-practice brief summarizes interview findings from juvenile justice system administrators in communities that are moving away from youth prisons and toward investing in community-based solutions. The interviews from these agency administrators identified four key lessons: maximize windows of opportunity to establish a continuum of community care; develop strategic partnerships with advocates to prioritize relevant issues for juvenile justice reform; collaborate with youth, families, and community members who interact with juvenile ex-offenders; and use data and research to make the case for closing youth prisons. Interviews were conducted with juvenile justice administrators in Louisiana, Wisconsin, New York, and the District of Columbia.

“Coaching within a Two-Generation Context” is a discussion of two-generation approaches to service delivery to achieve positive outcomes for both parents and their children. Representatives from Economic Mobility Pathways (EMPath), and the DC Department of Human Services share their experiences with programs in Boston, MA, Jackson, MS, and Washington, DC. This webinar was presented on August 16, 2018, as part of the IIEESS Coaching for Success series.