The Role of Goal Setting in Integrated Service Delivery

The integrated service delivery (ISD) approach aims to assist individuals challenged by economic instability in accessing services to attain self-sufficiency. Using the ISD, organizations in the Working Families Success Network (WFSN) strive to meet participants’ needs by providing services in the areas of employment and career advancement, finance and asset-building, and income enhancements and work supports. Researchers conducted a survey of 71 WFSN organizations to identify promising practices for ISD implementation and found that goal setting among participants might support their progression to self-sufficiency. This brief identifies four promising strategies that support goal setting and help connect participants to services.