The Road to Engagement: A Toolkit for SNAP E&T Programs

This toolkit presents a systematic approach for utilizing human-centered design and behavioral science to develop solutions to problems tied to participant engagement and participation at state SNAP E&T programs. The toolkit focuses on addressing four key engagement problems: 1) first contact (getting individuals interested in SNAP E&T when initially contacting the SNAP agency); 2) service matching (reflecting assessment and referrals of SNAP participants to E&T services and providers); 3) handoffs and navigation between agencies; and 4) reverse referrals (engaging potential SNAP participants in eligibility through E&T providers rather than through SNAP agencies). Also included in the toolkit are examples and worksheets to help SNAP agencies and partners utilize this systematic approach.

Partner Resources
Job Readiness
Education and Training
Supportive Services
SNAP/Food Assistance
Special Populations
Publication Date
Section/Feed Type
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