This report examines how organizational culture, office design, and office procedures contribute to the client experience with TANF, the services offered, and the potential outcomes. It highlights examples of productive client-oriented office…

The Administration for Children and Families, Office of Family Assistance Region VIII held the 2014 ACF Region VIII State Meeting, entitled “Collaboration and Innovation: Keys to Engaging TANF Customers” on September 18 - 19, 2014 in Denver,…

Authored by Mary Nakashian, this report describes a meeting that took place in Denver, CO, on August 10-12, 2004, sponsored by the Administration for Children and Families (ACF). The meeting was designed to help substance abuse and welfare…