The National Association of Case Management held a webinar on May 13, 2020, during which participants learned about the symptoms of Caregiver Fatigue, how to recognize Caregiver Fatigue prior to the symptoms becoming problematic, and ways to identify techniques to reduce symptoms of Caregiver Fatigue. The webinar was led by Bridget Thompson, a Certified Health Coach and a Housing Coordinator at Region V Systems, where she manages programs specializing in housing individuals experiencing chronic homelessness, and mental health and substance abuse issues. A webinar recording is available for download.

This toolkit provides leaders overseeing frontline staff, managers, or other unit-based roles with guidance on assessing their staff’s potential risk of compassion fatigue. The toolkit identifies a five-step process for administering a compassion fatigue assessment, and includes a compassion fatigue discussion guide and a compassion fatigue literature guide.

This blogpost addresses several topics related to compassion fatigue. It defines and identifies symptoms of compassion fatigue compared to burnout and primary traumatic stress. The blogpost also graphically illustrates the compassion fatigue process, offers tips for managing compassion fatigue, and presents the ABC’s of Prevention — Awareness, Balance, and Connections.

Temporary Assistance for Needy Families (TANF) and other human services programs faced unprecedented challenges managing the COVID-19 global pandemic. They were tasked with serving America’s most vulnerable families as they navigated difficult economic circumstances and public health risks. TANF program staff reported that they and the families they serve were showing signs of stress, including lack of focus, fatigue, agitation, and a sense of hopelessness. In response to these crises, TANF leaders adapted in new and innovative ways to support staff and families. This Office of Planning, Research and Evaluation brief captures how TANF programs adapted to promote staff and participant wellness and the innovative adaptations that leaders might consider adopting or sustaining moving forward.

This program snapshot examines how KEEP Fathers Engaged, a South Carolina fatherhood program, adapted to better engage fathers during the COVID-19 pandemic. The snapshot also highlights strategies this program and others used during the pandemic that may help strengthen service delivery going forward. These strategies include emphasizing retention of fathers in programming over recruiting new participants, adjusting program services to meet new needs that arose during the pandemic, and expanding the program’s reach by leveraging opportunities created by virtual service delivery.

This Office of Planning, Research and Evaluation report summarizes the design and implementation of LIFT, a coaching intervention in four cities that aims to help participants identify and attain goals related to self-sufficiency. It describes LIFT’s goals, the target population and program participants, the implementation of coaching, and other services available to program participants. The report's findings are of interest to practitioners and policymakers considering implementing or supporting coaching interventions and offers important context for understanding and interpreting the findings from the impact study.

The Office of Planning, Research and Evaluation, with MEF Associates and the Urban Institute, are conducting this study to better understand financial capability interventions delivered in the context of employment and training (E&T) programs serving low-income individuals.

Research links financial capability to important outcomes for low-income households, but financial capability levels are low, on average, among low-income individuals. Financial capability interventions, such as financial education, coaching, and counseling, intend to improve economic outcomes by building financial skills, knowledge, and self-efficacy, as well as expanding access to resources and opportunities to promote positive financial behaviors. E&T programs provide opportunities to deliver these interventions, but there is currently little evidence on the effectiveness of this channel.

The study aims to build more evidence for policymakers and practitioners about the extent, forms, and practices of incorporating financial capability interventions into E&T programs serving low-income adult populations. The study also aims to help establish a basis for research and evaluation in this area.

Governor Chris Sununu and the New Hampshire Department of Health and Human Services (DHHS) recently released "Helping Business Thrive and Families Prosper", a paper on the impact of the “Cliff Effect” on New Hampshire’s families and employers. The paper examines how these “benefits cliffs” keep families from climbing up and out of poverty and into self-sufficiency, the resulting workforce challenges for employers, and action steps for policymakers, employers, and other stakeholders to work collectively to end the Cliff Effect.

During the 2020 Whole Family Approach Institute, participants received specialized support related to service integration, received peer-learning opportunities as well as access to expert presentations, and learned about building blocks critical to Whole Family Approach success. They also learned practical insights to improve the design of a Theory of Change, Logic Model and plan for data collection and use. Resources, presentations, session handouts, and a series of videos are available.

The family-centered coaching approach allows staff to partner with families holistically, taking into account their strengths and goals, challenges, and systemic barriers. This toolkit offers strategies, tools, and resources that can help programs, agencies, case managers, coaches, and others change how they work with families striving to reach their goals by planning for and intentionally changing the way coaching is delivered to families. A key goal of the toolkit is to encourage caseworkers to work with families toward a coaching philosophy that places the participant in the lead, with staff playing a critical supporting role. The toolkit offers a framework that incorporates multiple approaches, with goal setting as a key technique of supporting families in making the changes they need.