The U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Family Assistance (OFA) conducted the 2021 National TANF Directors’ Meeting from September 20 - 24, 2021. During this concurrent workshop, a presentation examined how Connecticut’s Welfare to Work program responded to COVID-19 by shifting to a virtual service delivery system while building staff capacity to deliver services remotely statewide. Discussion covered how Connecticut’s initiative kept participants connected and engaged with their Employment Services program during COVID. Lessons learned also included a review of how COVID will impact future program operations, including the implementation of virtual orientation sessions.

The U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Family Assistance (OFA) conducted the 2021 National TANF Directors’ Meeting from September 20 - 24, 2021. During this concurrent workshop, representatives of the TANF Data Collaborative overviewed three pilot projects showcasing their experiences. California examined wage progression for TANF participants who have left the program. New York organized its data into cohorts and spells, which is valuable in providing information about the duration of TANF receipt, reentry, and basic outcomes, and Utah created an analytic file to examine characteristics that predict a cohort of “leavers” returning to TANF.

This case study covers the Business Link program, housed in New York City’s Human Resources Administration. The program helps participants achieve self-sufficiency by providing job placement and subsidized employment opportunities for TANF cash assistance recipients and other low-income persons. Business Link develops connections with local businesses and helps them recruit, screen, and hire job candidates. The case study details where Business Link operates; whom it serves; what services are provided; how it is organized, staffed, and funded; and how it measures program participation and outcomes. The case study also discusses promising practices and remaining challenges.

TANF participants in Utah are moving from poverty to earning incomes at or above 200% of the federal poverty level (FPL) through a social capital-building strategy. Implemented by the Utah Department of Workforce Services through partnerships with community action agencies, the Circles program matches TANF participants with community volunteers in a long-term weekly support group. With this circle of support and resources, participants are empowered to move toward employment and self-sufficiency.

This brief is part of the Emerging Practice Series of the Office of Family Assistance’s Integrating Innovative Employment and Economic Stability Strategies (IIEESS) initiative, which highlights the strategies of TANF agencies and their partners to help low-income individuals gain and sustain meaningful employment. Each brief describes an emerging practice that has been implemented in one site, an overview of the program model, and the results that have been achieved. Compelling stories of participants’ success and suggestions from TANF agency staff to their peers provide actionable insights and on-the-ground perspectives.

Access to education and training does not automatically translate into a good job. People also need help figuring out which opportunities make sense for their goals, how to pay for training, what credentials employers value, and what steps can lead to a sustainable career. This National Skills Coalition factsheet focuses on career navigation as an important part of making Workforce Pell work for students and workers. It highlights the role states can play in connecting people with information and support as they move through education and workforce systems.

Career navigation can make workforce referrals more useful by helping people move beyond simply identifying a training program to understanding how that program fits into a longer-term career pathway. Temporary Assistance for Needy Families (TANF) practitioners can use the resource to think about stronger partnerships with workforce agencies, education providers, and employers, as well as the supports participants may need before, during, and after training. The broader lesson is important for TANF: connecting someone to a program is only the beginning; helping them understand where that opportunity can lead can make the pathway to employment much more meaningful.

States across the country are finding new ways to connect child support participants with employment opportunities. This federal webpage highlights child support-led employment programs operating across the country and the services they provide to help parents find and keep jobs. Temporary Assistance for Needy Families (TANF) programs can use these examples to identify promising practices, strengthen partnerships with child support agencies, and expand employment supports for families.

Steady employment benefits both parents and children. This National Conference of State Legislatures resource highlights how child support agencies are partnering with workforce programs to connect parents with employment services that can improve earnings and increase their ability to support their families. Temporary Assistance for Needy Families (TANF) practitioners can use these examples to strengthen partnerships with child support and workforce agencies while helping participants access employment opportunities that promote long-term financial stability.

Parents who face barriers to employment often need coordinated support to remain actively involved in their children's lives. This Office for Planning, Research and Evaluation report shares lessons learned from programs serving disadvantaged noncustodial parents, including strategies for improving employment, parenting, and family engagement outcomes. Temporary Assistance for Needy Families (TANF) practitioners can use these findings to develop more effective services that address the unique needs of noncustodial parents while supporting stronger family stability.

Artificial intelligence (AI) is becoming an increasingly common tool in workforce services, but knowing when and how to use it effectively is key. This MDRC resource shares lessons from an evaluation of an AI-powered career coaching tool and offers practical guidance on how AI can best support job seekers. The findings highlight how AI can help with early career exploration while reinforcing the importance of personalized support from workforce professionals. Temporary Assistance for Needy Families (TANF) practitioners can use these insights to thoughtfully incorporate AI into employment services, helping participants explore career pathways, training opportunities, and job options while ensuring they receive the guidance needed to make informed decisions.

Temporary Assistance for Needy Families (TANF) programs are exploring new ways to improve services while helping staff meet growing demands. This MDRC video examines how organizations can thoughtfully evaluate artificial intelligence (AI) tools before using them to support clients. Rather than focusing only on technology, the video offers practical guidance for selecting tools that improve service delivery, protect client information, and complement staff expertise. TANF leaders and practitioners can use these insights to make informed decisions about incorporating AI into programming and identify opportunities to enhance client engagement without compromising trust or program quality.