This practice brief introduces three foundations for improving services for children and families in a human services environment that has become more complex and challenging. Investments in reducing complexity and bureaucracy, building skills of supervisors and staff, and putting humans back at the center of human service delivery can help programs meet the needs of families facing challenges like low educational attainment, unemployment, criminal records, mental and physical health issues, and children with special needs.

Project IMPROVE, which is funded by the Office of Family Assistance (OFA), is a training and technical assistance resource for TANF programs interested in improving outcomes for low-income families. Under contract with OFA, Mathematica Policy Research works in partnership with state and local TANF agencies using the Learn, Innovate, Improve (LI2) process to execute collaborative, evidence-informed program change. LI2 was developed by Mathematica in partnership with the Center on the Developing Child at Harvard University with support from the Administration for Children and Families, Office of Planning, Research and Evaluation. This process has been or is being used in dozens of TANF and workforce agencies across the country to design, implement, and test innovative strategies to improve program performance and client outcomes.

This OFA-sponsored webinar on October 26th from 1:00 - 2:30 p.m. EST provided an overview of the LI2 process, drawing upon recent examples of how it has helped large and small, urban and rural TANF programs make targeted improvements and manage change. We highlighted innovations that have emerged from TANF programs using this process. Presenters included Michelle Derr and Jonathan McCay from Mathematica Policy Research, Dena Jardine from the Larimer County Workforce Center in Colorado, and Noelle Simmons from the San Francisco Human Services Agency.