On behalf of a representative from OFA's Region I-IV, PeerTA would like to learn how States balance the demands of the Affordable Care Act (ACA) (i.e., number of enrollments) and other programs (TANF, SNAP, etc.)?

A representative from OFA's Region I-IV would like to know how agencies deal with staff turnover. Many staff who process TANF or SNAP also receive the offered benefits, so what are some innovative strategies that states use to retain valuable staff?

On behalf of a representative from OFA's Region I-IV, PeerTA would like to hear from States that use performance-based contracts. Have States been successful with managing them over an extended period of time?

On behalf of a representative from OFA's Region I-IV, PeerTA would like to learn some best practices to assist two-parent families that are working to achieve their required hours/goals?

On behalf of a representative from OFA's Region I-IV, PeerTA would like to know what strategies States are using to meet their participation rates? What initiatives are improving case management?

On behalf of a representative from OFA's Region I-IV, PeerTA would like to know how States are utilizing technology to streamline the client experience (face-to-face interviews, FaceTime, etc.)?

On behalf of a representative from OFA's Region I-IV, PeerTA would like to know if States have implemented drug/alcohol testing as a condition of eligibility. Have they found it to be useful or effective in getting clients the services they need?

On behalf of a representative from OFA's Region I-IV, PeerTA would like to know how States that accept online applications for TANF handle the "explanation of rights and responsibilities and other program rules" piece with clients? In regards to the assessment needed for the work program, is that conducted over the phone or is face-to-face interview/assessment required?

A representative from the Virgin Islands Division of Family Assistance would like to know of any procedures that States use in setting up Individual Training Accounts (ITA). What is the maximum allotment for each participant, and has the ITA process been effective?

A representative from El Paso County's Department of Housing Services would like to know if organizations ever hold TANF interviews over the phone? If so, do these organizations find that they are able to engage clients for work-focused activity, and what are some best practices?