Vermont: Career Coaching and Team Building Training

As part of the Rural Communities Initiative and the Vermont site’s Individualized Technical Assistance Plan, Vermont decided to alter their TANF case management approach. Through a series of meetings, the team sketched out a new case management structure which included a team approach in place of one- on- one case management. In addition, the team decided that their staff could benefit from additional training in career coaching. To this end, the team requested that Charles Modiano, a youth development and employment initiative trainer, hold a training for all staff around career coaching and team based case management. The training was held March 25-26, 2009, and was attended by three of Vermont’s Economic Services Districts as well as the Vermont Economic Services central office. Due in part to this training, Vermont has developed a new model of service delivery, moving away from traditional case management and toward a community based teaming model of service. This model brings together all community partners working with the TANF participant to provide enhanced support towards reaching self-sufficiency. Also, as a result of the on-site training, the team chose to change the language used in service delivery to convey their philosophy of team oriented service. For example, the initial contact with a participant is now referred to as a “welcoming interview” instead of intake or assessment.