Understanding and Addressing the Impact of Limited Foundational Skills in the Service Sector

This report from the National Skills Coalition looks at American workers in the service industry who have low skill (including low literacy, numeracy, and technical skills) and their participation in the service industry; the report is useful to the gig/sharing economy. It offers analysis of national and international data related to practices and interventions of employers when attempting to upskill low-skilled employees in service section industries. These workers have an incentive to stay in the field when rewarded with opportunities for advancement, benefiting both the employer and employee.