Toolkit: Elevating Family Input in TANF and Child Support Programs: Resources for Program Staff, Leaders, and Families

TANF cash assistance and child support programs, with their restrictive policy environments and historically compliance-focused cultures, have opportunities for growth in how they engage families during continuous quality improvement efforts. To understand how TANF, child support, and other human services programs gather and use family input for program improvement, the Office of Planning, Research and Evaluation has funded the TANF and Child Support Moving Forward: Further Incorporating Family Input Study. The study team collected and developed resources for a variety of audiences in TANF and child support programs, including program staff, program administrators, and families whom TANF and child support programs have served, currently serve, and aim to serve. This expansive toolkit provides guidance, real world examples, and resources to help TANF and child support programs engage the families they serve in improving service delivery, policy, and program operations.