Summary of Outreach to States on TANF Caseloads and Case Management Services: Jefferson County, Colorado Department of Human Services

In December 2011, representatives from the Jefferson County Department of Human Services, Career and Family Support Services, Colorado Works and Child Care Assistance Program contacted the Welfare Peer TA (WPTA) Network for assistance in determining the optimal number of cases each TANF caseworker should maintain, so that an appropriate amount of time and attention can be paid to all participants to assist them in achieving higher levels of economic self-sufficiency. In response to Jefferson County’s TA Request, the WPTA team conducted information gathering outreach to 10 of the largest cities in the country (New York, New York; Los Angeles, California; Chicago, Illinois; Houston, Texas; Philadelphia, Pennsylvania; Phoenix, Arizona; San Antonio, Texas; San Diego, California; Dallas, Texas; and San Jose, California). This data provided Colorado and other States a greater understanding of optimal caseload sizes for TANF offices, and of caseload sizes per TANF eligibility workers versus case managers. The Technical Assistance Summary associated with this effort provides a high-level overview of TANF caseload sizes among the 10 highlighted metropolitan areas. It also provides insight into staffing structure, caseload size designation, characteristics of staff and participants, caseload manageability, caseload assignments, caseload demographic information, workload and responsibilities of staff, curricula and training, as well as barriers and challenges faced by the TANF programs.