Strategies for Improving Public Benefits Access and Retention

When people struggle to make ends meet, public benefit programs have the potential to help them meet their basic needs for food, housing, health care, and cash. Yet many families and individuals do not participate in the programs that could help meet their needs and for which they are eligible. This report presents a menu of strategies that have the potential to increase access to individual public benefit programs or a package of benefits. Strategies for improving public benefit access can involve revising service delivery practices and processes, changing state or local policies, or using or improving technology. The report focuses on Illinois, but the strategies identified are relevant throughout the country.