State Innovations in Horizontal Integration: Leveraging Technology for Health and Human Services

This report from the Center on Budget and Policy Priorities discusses how enhanced federal Medicaid matching funds made available because of the Affordable Care Act can be used for technology and services improvements to eligibility systems that are shared between Medicaid and other health and human services programs. The report discusses states that have used this opportunity to make systems improvements, including specific examples of initiatives and discussion of common themes between state efforts. Most states in the report have worked on improving client portals, enhancing call center technology, streamlining document imaging and management, and introducing mobile tools for consumer use.