Site Visit to New Mexico’s Human Services Department, Information Technology Division

On October 21, 2008, the Welfare Peer Technical Assistance Network conducted a site visit to support the New Mexico Human Services Department (HSD) Information Technology Division (ITD) to assess technical options to transferring the Wisconsin ACCESS system to New Mexico. The purpose of the site visit to New Mexico was to provide technical assistance to New Mexico because they wanted to replace their Income Support Division system (ISD2). Several New Mexico Human Services Department assistance programs use ISD2 for eligibility determination, benefit delivery, case management, financial, reporting, and claims processing. The ISD2 system interfaces with other government agencies and private sector companies, and has been in operation for about twenty years.