Shifting to Remote Service Delivery: Top Five Tips for Practitioners

This tip sheet identifies five tips that support program staff members’ effectiveness while offering high-quality services to participants in a virtual environment. The tips also provide guidance on protecting participant confidentiality, which is a principal challenge in remote communications. These tips cover how practitioners can create a plan for remote service delivery, connect with participants, set up staff members for success at home, maximize participant engagement, and adjust plans to support staff members as needed.