Setting Excellence as the Standard: A Webinar Focused on Improving Customer Interaction

The National Association of Workforce Development Professionals will host a webinar on September 15, 2022 from 1:00 p.m. to 2:00 p.m. CT which will cover how workforce professionals have the opportunity at every customer touch point to make an impact, even through the smallest interactions.

This webinar focuses on making excellence the standard, not the exception, and identifies strategies and tactics to help professionals become more excellent. The webinar will discuss ways to increase excellence in customer interactions, in workspaces, in emotional intelligence, in connections with partners, and in programs. Learning objectives include:

• Defining and understanding what excellence is, and what excellence is not.
• Distinguishing average and excellent, and learning strategies to pursue excellence in every customer interaction.
• Role playing, using specific situations that front line staff face, and taking that situation and implementing strategies to ensure staff are operating in excellence, even in difficult situations.

A registration fee for attendance is required.