Reviving the Vision of Cultural Values and Compassion in Client Services – Tribal TANF Town

The Welfare Peer TA Network held a one-day training on December 9, 2011 for the South Puget Intertribal Planning Agency in Shelton, Washington. The training entitled, “Reviving the Vision of Cultural Values and Compassion in Client Services,” developed by the University of California, Davis Extension (UC Davis), is also referred to as “Tribal TANF Town” because it utilizes experiential learning in which participants assume roles and work through the systems that TANF clients must interact with on a daily basis. The training resulted in four key learning points for training participants:

• Provide case management services with compassion;
• Model positive communication and service delivery skills;
• Follow a uniform mission of assisting participants to achieve wellness and promote economic, cultural, and social well-being of individuals, families, communities, and Tribes; and
• Practice professionalism and partnership.

The Technical Assistance summary provides additional details about the training and includes specific feedback from participants.