Real World Scenario Provides Valuable Training to Disability Staff

The Employment Training Administration's Disability Employment Initiative developed hypothetical case scenarios and video vignettes that help Disability Resource Coordinators and other project staff connect strategies for serving persons with disabilities to overarching customer service strategies. The vignettes touch upon real-life situations that staff faces with their customers such as: How can enrollment in Workforce Investment Act services assist in providing the full range of services to their customers?