Question / Response(s)

Question from Oregon Department of Human Services

Question Text

A representative from the Oregon Department of Human Services would like to know if States use client swipe card systems to track and record attending for TANF clients participating in employment, training, and other self-sufficiency activities? If no, why not? If yes:

  • How does the system and process works?
  • For what other purposes is the card being used (electronic benefit transfer for program benefits)?
  • How long has the system has been in place?
  • Was it developed in-house or by a vendor?
  • How was the system developed, implemented, and what was the timeline?
  • What are the benefits of the system (cost savings, reduced errors, workload impact, client and partner convenience)?
  • Were there implementation challenges and/or lessons learned?
  • Have there been any changes made since implementation
  • Are there any quality control procedures to check data?

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Date
December 2008
Source
OFA Peer TA
Agency/Organization
Department of Human Services
State
Oregon
Topics/Subtopics
TANF Program Administration
Case Management
Data Systems