Performance Measurement for Supplemental Nutrition Assistance Program (SNAP) Modernization Initiatives

Mathematica conducted an exploratory study for the United States Department of Agriculture (USDA), Food and Nutrition Service, to determine existing measures for Supplemental Nutrition Assistance Program (SNAP) modernization initiatives. These initiatives included call centers, online systems, document imaging, kiosks, partnering, waiving the face-to-face interview, shortened interviews, and online expedited applications. An integrated report summarizes findings on initiatives across the 45 States participating in the study, including how they monitor and measure performance. It also includes suggestions for performance measures and standards to consider.