Paving the Road to ACCESS: Early Insights from the Aligned Customer-Centered Ecosystem of Supports & Services (ACCESS) Initiative

Aligned Customer-Centered Ecosystem of Supports & Services (ACCESS) is a two-year initiative, led by the American Public Human Services Association (APHSA) and the National Association of State Workforce Agencies, that aims to create a roadmap for aligning modernization efforts from agencies across the health, human services, and labor ecosystem in service of promoting truly customer-centered improvements to program design and delivery. This APHSA brief unpacks how core components of program and service design and delivery, funding models, and technical infrastructure impact systems’ ability to operate in alignment.