OFA Webinar Recording: TANF and the Transition to a Remote Workforce

As a result of the novel Coronavirus Disease 2019 (COVID-19) pandemic, the United States is amid a national emergency. In addition to the urgent public health crisis underway, families across the country are struggling to find work and access benefits as a result of business closures, stay in place orders, and social distancing measures. In addition, TANF agency business processes are upended as workers adjust their work schedules while working from a new location, caring for themselves or a sick relative, navigating the absence of childcare, or simply adapting to what is a stark contrast from previous expectations for everyday working and living. As more states adopt policies to combat COVID-19, TANF agencies and other human services providers are required to reimagine and adapt previous expectations, behaviors, and communication styles for a digital and dispersed environment.

In this facilitated webinar hosted by the Office of Family Assistance on April 9, 2020 from 12:00 p.m. to 1:15 p.m. ET, presenters discussed the operational aspects of transitioning agency and frontline staff to remote work such as use of technology, data security, staff expectations and support, and communication. The webinar focused on sharing strategies for how TANF agencies can adapt to support their workforces, and in turn continue to address the growing needs of families across the country. Presenters included: Gerrie Cotter, Ohio Department of Job and Family Services; Susan Pugh, Bureau of Vocational Rehabilitation, Opportunities for Ohioans with Disabilities; Maria Wortman-Meshberger, Nevada Department of Health and Human Services; and Beth A. Heinen and Joe Raymond, both of ICF.