OFA Webinar: A Necessary Pivot: Virtual Case Management and Coaching Amid COVID-19

As a part of continued support to Temporary Assistance for Needy Families (TANF) programs and their endeavors to serve individuals and families virtually during the current COVID-19 pandemic, the Office of Family Assistance recorded a PeerTA webinar on June 24, 2020. TANF staff and those they serve had to retool quickly to adapt to the COVID-19 public health emergency. Staff who conduct in-person case management and coaching are looking for ways to continue these needed services virtually in order to protect the health and safety of individuals and families, ensure the health and safety of their own families, and maintain confidentiality by using virtual services that are secure. Luckily, remote case management services are not new concepts, as they are increasingly being used across TANF and other client/student serving organizations to provide efficient and effective support to those they would normally see face-to-face.

This panel webinar discussed virtual TANF case management and coaching strategies considering the risks associated with COVID-19. Information was delivered in a panel format with question and answer dialogue with panelists. Through the panel webinar registration process, registrants had the opportunity to pose questions for the panelists and the field to consider as they make critical decisions about their ongoing operations, including use of virtual tools and processes to conduct coaching/case management sessions.

Speakers included:

• Annette Waters, Ph.D., Social Science Analyst, Assistant Secretary for Planning and Evaluation (ASPE)
• DaiJuan Wade, Supervisor -- Special Projects, Operations and Training, District of Columbia Department of Human Services
• Suzie Miller, Workforce Programs Manager, Arapahoe/Douglas Workforce Center 
• Mary Roberto, PeerTA Project Director, Manhattan Strategy Group (Panel Moderator)