Motivational Interviewing Technology Helps Youth Experiencing Homelessness
This blogpost profiles how Covenant House in New York City, the largest service provider for homeless youth, has used motivational interviewing techniques since 2018. These techniques have been shown to be particularly effective in helping this population deal with depression, anxiety, or other mental health issues. It also explains how the Annie E. Casey Foundation supported Covenant House partnering with mental health technology startup, Lyssn, to tailor their motivational interviewing artificial intelligence to a more diverse youth population. The software, which complies with federal health privacy law, records motivational interviewing sessions and uses an algorithm to evaluate the interviewer’s performance. Additionally, a chatbot app, ClientBot, was created to simulate interviewing scenarios that help Covenant House staff practice motivational interviewing techniques.