The Learn Phase: Creating Sustainable Change in Human Services Programs

This Office of Planning, Research and Evaluation practice brief examines the first phase of the Learn, Innovate, Improve process (LI2) model for systems change. The LI2 model is an approach to implement systems change intentionally, to guide change systematically, and to use evidence and research to inform this change. The brief explores the “learn phase,” which identifies the reasons for systems change, the problems to be addressed by the change, and organizational readiness for change.