Learn About Business Process Management with Project IMPROVE

The authors behind Project IMPROVE’s recently published brief, Business Process Management: How to Make Time for What Really Matters, will be hosting a series of web-based events that will allow participants to learn more about how to implement business process management in their human services organizations to improve staff and participant experiences.

• 25-Minute Information Session, February 29th from 1:30 p.m. – 2:00 p.m. ET: Authors provided an overview on how to implement business process management strategies such as streamlining paperwork and operations, refining program processes, leveraging technology, and more! Review the recording of this session.
• 60-minute “Open” Office Hours, March 13th from 2:00 p.m. – 3:00 p.m. ET: For those curious about how to get started with business process management in their human service organization were able join a group discussion with the authors and ask questions.
• Individualized Office Hours, April 2nd from 2:00 p.m. – 3:00 p.m. ET: The brief authors offered individualized advice on how to implement business process management in a human service organization.