Learn About Business Process Management with Project IMPROVE

The authors behind Project IMPROVE’s recently published brief, Business Process Management: How to Make Time for What Really Matters, will be hosting a series of web-based events that will allow participants to learn more about how to implement business process management in their human services organizations to improve staff and participant experiences.

• 25-Minute Information Session, February 29th from 1:30 p.m. – 2:00 p.m. ET: Authors provided an overview on how to implement business process management strategies such as streamlining paperwork and operations, refining program processes, leveraging technology, and more!Review the recording of this session.
• 60-minute “Open” Office Hours, March 13th from 2:00 p.m. – 3:00 p.m. ET: For those curious about how to get started with business process management in their human service organization were able join a group discussion with the authors and ask questions.
• Individualized Office Hours, April 2nd from 2:00 p.m. – 3:00 p.m. ET: The brief authors offered individualized advice on how to implement business process management in a human service organization.