Keeping the ‘Human’ in Human Services: Tips for Implementing User-Centered Design

This webinar presented a conversation between the National Community Action Partnership and U.S. Digital Response (USDR) about incorporating user-centered design elements into workflows and services to reach and serve communities more effectively. The hosts discussed the USDR’s partnership with the Empire Justice Center and how user-centered practices enabled delivery of financial services to low-income families throughout the pandemic. Overall, they offered a clearer vision for how to design work with a distinct focus on the end user, along with tangible tips, takeaways, and recommendations to humanize processes therein.