Integrating Procedural Justice Principles into Child Support Case Management

This brief illustrates the delivery of Procedural Justice-Informed Alternatives to Contempt (PJAC) services from the perspective of case managers in six child support agencies. Procedural justice, a process-oriented model for dispute resolution, suggests that if people perceive fairness in the process, there will more likely be compliance with the outcome of the process, regardless of whether the outcome is favorable. Integrating this model into six child support agencies across the United States, the PJAC demonstration project supports noncustodial parents who are referred to the legal system for civil contempt of court and have not met child support obligations. PJAC services are used to address the reasons for nonpayment, improve the consistency in making payments, and support positive engagement with the child support agency and the custodial parent.