Gathering and Using Family Input to Improve Child Support and Temporary Assistance for Needy Families Services: Approaches from the Human Services Field

Most people working in human services accept that gathering and using family input improves direct service programs. However, this approach is still emerging and has a limited evidence base. Some human services programs already engage families in program improvement regularly, but this practice is less common in TANF and child support programs. This brief summarizes available literature and practice wisdom on gathering and using family input in program improvement across the human services field, with a particular focus on TANF and child support programs. It provides concrete examples and considerations for practitioners and administrators of child support, TANF, and other human services programs interested in engaging families in program improvement.