Exploring the Impact of COVID-19 on Social Services for Vulnerable Populations in Los Angeles

This report examines lessons learned and strategies adopted for service delivery by social services organizations in Los Angeles County, California that support the needs of homeless individuals (or at risk of becoming homeless) and those involved in the criminal justice system, as a result of the COVID-19 pandemic. The report covers the shift to providing virtual services, including video- and telephone-based care, and the barriers to delivering these services to those lacking technology access. It also discusses the difficulties in requiring clients to maintain shelter-in-place procedures, and increased workplace stress with reductions in staff and organizational revenue.