Community Navigators Can Increase Access to Unemployment Benefits and New Jobs While Building Worker Power

Access to unemployment insurance (UI) benefits has been a challenge for all workers, but especially workers of color, workers with less formal education, lower-paid workers, younger workers, and workers with disabilities, who have all been less likely to apply for and receive benefits, even when potentially eligible. Building on community-based organizations’ role in connecting workers with UI benefits, the U.S. Department of Labor launched a three-year pilot “navigator” program in 2022. The program, funded through the American Rescue Plan Act, aimed to help state UI agencies develop community partnerships. This Center for American Progress report provides an evaluation of one of the navigator programs, Maine’s Peer Workforce Navigator (PWN) program. The PWN program received state funding supplemented by federal navigator grants for unions and other community organizations to help unemployed workers access public unemployment insurance benefits and job training benefits.