Case Study of an Employment Program Serving People with Low Income: Business Link

This case study covers the Business Link program, housed in New York City’s Human Resources Administration. The program helps participants achieve self-sufficiency by providing job placement and subsidized employment opportunities for TANF cash assistance recipients and other low-income persons. Business Link develops connections with local businesses and helps them recruit, screen, and hire job candidates. The case study details where Business Link operates; whom it serves; what services are provided; how it is organized, staffed, and funded; and how it measures program participation and outcomes. The case study also discusses promising practices and remaining challenges.