A Better Resolution: Reaching Child Support Agreements Between Parents in Vermont

This MDRC brief is an evaluation of the Behavioral Interventions for Child Support Services (BICS) Project in Vermont, a randomized controlled trial. The report, which summarizes trial findings, examines the two key elements of the behavioral intervention that address noncustodial parents. One element was a change in the letters and outreach that parents receive to increase their meeting participation. A second element pertained to structural changes to the meetings that resulted in agreements between the parents. These changes led to the creation of Vermont Office of Child Support Services “Resolution Meetings” that parents attended instead of court-based Case Manager conferences as a result of previous non-compliance.