American Job Center Customer Flow Scenarios

The Innovation & Opportunity Network created these five illustrated customer scenarios to demonstrate how different types of customers would access services in a high-quality American Job Center. These scenarios are designed to help train staff on how to help five common types of customers find employment: individuals with disabilities, farmworkers, justice-involved individuals, and single mothers. Each scenario is fully illustrated and contains definitions and links to additional resources.
Record Type: 
Stakeholder Resource
Publication Date: 
July, 2017
Date: 
July 2017
Source: 
Partner Resources
OFA Initiatives: 
TANF/WIOA Resource Hub
TANF/WIOA Category: 
One-Stop Operations
Topics/Subtopics: 
  • Employment
    • WIOA