Stakeholder Resource

American Job Center Customer Flow Scenarios

The Innovation & Opportunity Network created these five illustrated customer scenarios to demonstrate how different types of customers would access services in a high-quality American Job Center. These scenarios are designed to help train staff on how to help five common types of customers find employment: individuals with disabilities, farmworkers, justice-involved individuals, and single mothers. Each scenario is fully illustrated and contains definitions and links to additional resources.
Source
Partner Resources
OFA Initiatives
TANF/WIOA Resource Hub
Topics/Subtopics
Employment
WIOA
Publication Date
2017-07-19
Section/Feed Type
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