Administrative Burdens in the Time Of COVID-19

This issue brief illustrates the administrative burdens that people encounter when attempting to access safety net programs during the COVID-19 pandemic. The brief outlines learning costs (the time spent to figure out what programs are available and the steps on how to apply), compliance costs (the need for documentation and time/expertise needed to file for benefits), and psychological costs (stress or loss of autonomy). The brief notes how these administrative burdens can be consequential to those seeking assistance by reducing participation or complicating service delivery. To address and reduce these burdens, the brief offers strategies such as technology, automation for enrollment processing, and personal assistance at time of application.