Adapting Employment Coaching During the COVID-19 Pandemic

This blogpost provides guidance on lessons learned from implementing the MyGoals for Employment Success program, an employment coaching model that assists participants during the pandemic. The blogpost draws a structured set of relevant questions and answers that might be asked of coaches and managers of the MyGoals model and other social service programs. Topics include supporting participants with scheduling changes in light of lockdowns, transitions in client management, how to encourage participants with self-directed goal setting, accessing and paying for medications, working in an unsafe environment, receiving SNAP or unemployment insurance benefits, how to use online technology, and addressing grief.